Shipping cost depends on the product weight and destination.
Yes. These are supported by the free airmail shipping and the USPS shipping services.
Yes, we ship worldwide.
Statistically, well less than 1% of all orders have ever got opened by the Customs in customers' home countries. If a package were to be checked by the customs office of the customer's country, customers have to cover for import duties, tariffs, and taxes.
Although the chance of packages assessed by the customs is small, SUNER POWER encourages customers to check with their local customs office for potential import taxes, duties, and tariffs, prior to placing an order. In addition, some products may require special licenses or permits to import (such as high powered lasers). SUNER POWER is not responsible for products confiscated by the customs in customers' countries.
For lost packages:
Replacements are shipped using the same service the original package used.
For replacement of defective or missing items:
If your order is originally shipped by airmail or USPS, replacements are shipped the same way.
Express orders are processed case by case. Our customer advocate updates you with details.
SUNER POWER sends shipment notification and tracking numbers as soon as orders leave our warehouse. Tracking numbers will likely not show any result before carriers have a chance to do an initial scan to those packages.
For Express packages, this delay is usually 1 business day. For airmail packages, the delay can be up to 3 working days.
Items that are in stock are shipped in 5 to 7 business days.
Items that are unavailable will be placed on back order, and the remainder of your order will be shipped as partial shipments. Please check our web site for the estimated time.