Warranty & Return
SUNER POWER provides a straightforward warranty that is processed in the most hassle-free way possible. We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections.
Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. The products sold by SUNER POWER are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below. by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in SUNER POWER’s warehouse for inspection, the refund process will begin.
● Returns must include all accessories.
● Items must include original packaging.
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● For non-quality related warranty claims, SUNER POWER refunds the cost of the product itself.
● Returns may be rejected if items do not meet the above requirements.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through sunerpower.com online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Exemptions and Notes
The natural degradation of the product caused by wear and tear, as well as any damages/damages during use, are solely the responsibility of the customer and are not covered by our warranty.
If the customer damages/misuses the product, the warranty for the product will immediately become invalid. There is no compensation in this situation. However, customers are welcome to contact us for a new purchase